Support

Overview

How to get help with AgentTrust integration, deployment, and operations.

Why It Matters

Knowing the right support channel reduces resolution time for production issues.

Prerequisites

Before contacting support, gather:

agentrust whoami
agentrust status
# SDK version
python -c "import agentrust_sdk; print(agentrust_sdk.__version__)"
# Gateway health
curl http://your-gateway/health

Step-by-Step Guide

Self-service resources

1. Troubleshooting — common issues and fixes
2. FAQ — frequently asked questions
3. Examples — runnable cookbooks
4. GitHub Issues — bug reports and feature requests

Enterprise support

Enterprise tier includes dedicated support. Contact: sales@agentrust.io

Security issues

Report security vulnerabilities per .github/SECURITY.md. Do not file public issues for security bugs.

Adverse impact reporting

Operators must report adverse AI impacts:

POST /v1/feedback/adverse-impact

See INTENDED_USE.md §7.

Incident response

Follow INCIDENT_RESPONSE.md for security incidents.

Examples

Bug report template:

• AgentTrust SDK version
• Gateway version / deployment mode
• agentrust status output
• Minimal reproduction code
• Expected vs actual behavior
• Relevant decision.reasons from validation response

Best Practices

• Check Troubleshooting before opening issues
• Include envelope_id for audit-related questions
• Redact API keys and PII from support requests

Related Resources

• GitHub Issues
• Commercial Model
• agentrust.io